The issue affecting a subset of customers hosted in the West US region has been resolved, and services have returned to normal operation. Our service provider has completed the necessary remediation actions, and we have validated that service functionality has been restored. As a precaution, the environment will remain under close monitoring to ensure continued stability and performance.
Posted Jul 23, 2026 - 15:23 EDT
Update
We continue to work closely with our service provider regarding the ongoing issue affecting a subset of customers hosted in the West US region. The service provider is actively implementing recovery measures, and we are monitoring progress to evaluate the impact and effectiveness of these actions. While mitigation efforts are underway, some customers may continue to experience intermittent service degradation. Our teams remain engaged with the service provider and are prioritizing restoration efforts to return services to normal operation as quickly as possible. We will provide additional updates as further information becomes available. Thank you for your continued patience and understanding.
Posted Jul 23, 2026 - 13:18 EDT
Identified
Our service provider has identified the underlying issue and is actively working toward mitigation and recovery. We remain closely engaged with their teams to track progress, assess customer impact, and support restoration efforts wherever possible. At this time, some customers may continue to experience intermittent service degradation. We are monitoring the situation closely and will provide further updates as more information becomes available.
Posted Jul 23, 2026 - 12:17 EDT
Investigating
We are aware of an ongoing issue causing service degradation for a subset of customers hosted in the West US region. The issue is related to an underlying service disruption with our service providers. Our team is actively engaged with the service provider to monitor the situation, support the resolution efforts, and ensure timely communication as new information becomes available. We will continue to provide updates as we receive additional information. Thank you for your patience and understanding.
Posted Jul 23, 2026 - 11:16 EDT
This incident affected: Americas (Anthology Student).