Financial Aid Shared Services Down for Student

Incident Report for Anthology

Resolved

This incident has been resolved.
Posted Aug 26, 2025 - 11:13 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 25, 2025 - 14:55 EDT

Identified

A fix has been applied, and some users may begin to see recovery. We are actively monitoring the situation and will provide more updates within the next 30 minutes.
Posted Aug 25, 2025 - 14:52 EDT

Update

We are actively working on a fix. We'll share another update within the next 30 minutes or sooner.
Posted Aug 25, 2025 - 14:18 EDT

Investigating

We are currently investigating reports of access issues with the Financial Aid Shared Service down. Our team is actively working to identify the root cause and implement a resolution. We will provide updates as more information becomes available.
Posted Aug 25, 2025 - 13:43 EDT
This incident affected: Americas (Anthology Student).
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